Privacy Policy

At Elements Skin & Spa, your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Elements Skin & Spa is committed to safeguarding your personal information and will always handle your personal information securely and carefully. We are committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding of how we collect and use customer information.

Why We Collect Information

We collect information for several reasons including:

To deliver products or services to you.

To complete other transactions with you or on your behalf.

To better understand your requirements and preferences.

To improve our service.

To provide offers that are of greater interest or benefit to you.

How We Collect This Information

We collect information in several ways:

When you order goods or services, particularly when those products are delivered.

When you shop in our clinic

What We Collect

The personal information we collect is, in most cases, supplied by you when you place an order or provide feedback to us. This information includes:



Delivery address

Phone number

E-mail address

Birth Date

Transaction information

Who We May Share Your Information With

We will often need to pass your personal details – such as your name and address – to companies who perform part of our service delivery. This includes organisations such as major delivery companies, mail houses and third-party fulfilment contractors. We may also disclose personal information to government authorities as required by law.

Direct Marketing

If you receive marketing offers from Elements Skin & Spa and do not wish to receive them in the future, please call us on 03 9740 5600.


If you would like to access or update your personal information, write to us at hello@elementsspa.com.au or call us on 03 9740 5600. We prefer to receive written requests as in many cases this assists us to verify your identity.


From time to time – and in line with customer expectations and legislative changes – our privacy policies and procedures will be reviewed and, if appropriate, updated.